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Cargo Claim Prevention Manager

Kansas City, MO

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The Cargo Claim Prevention Manager will be responsible for implementing and administering methods, procedures, and standards for the purposes of supporting the service center’s efforts in prevention of cargo loss and damage so as to prevent potential claims and claim liability, assist in improving operational efficiencies and quality of service, and OS&D mitigation efforts in a specific geographical region.

Pay range: $70,000-$90,000

Essential Job Duties and Responsibilities:

  • Support all claim prevention activities throughout the assigned geographical region/territory including, but not limited to:

  • Support and assist service center OS&D and operations personnel in handling all high value shortages and damages

  • Support and assist all levels of service center personnel to ensure compliance with all OS&D, claims, and claims prevention policies and procedures

  • Guide, train, teach and support all levels of Service Center personnel on proper loading and freight handling techniques

  • Guide, train, teach and support all levels of Service Center personnel on bill control functions and procedures designed to reduce exposure to lost freight claims, improve service, improve customer tracking/tracing abilities and impact service center operational efficiency and productivity

  • Manage and assist the service centers in the timely disposition of over, astray, refused, and salvage freight

  • Assist service center management in identifying and correcting deficiencies in Dock, P&D, and Administrative operations that may be contributing to OSD and delays in processing OSD

  • Identify trends in OSD Activities to help service centers improve efficiencies and reduce cost.

  • Interacts with shippers and consignees in corrective action to reduce, minimize and/or eliminate claims

  • Work with Executive Management, Director Sales & Operations, Service Center Managers, Sales Territory Managers, and the Claims Prevention General Manager to identify root causes of OS&D and assist with suggestions and plans to eliminate nonconformance.

  • Work with the Claims Manager in investigating, minimizing, and resolving high value, technical, and complicated claims

  • Perform other duties as assigned by the Department General Manager

Job Requirements:

  • Associate’s degree or higher college completion, preferably in Transportation, Logistics or related area of study

  • Operations management/supervisory experience.

  • Preferably experience in OS&D and/or claims prevention in the transportation industry.

  • Proficient with Microsoft Office software and OS&D computer related programs

  • Familiarity with basic cargo claims liability

  • Strong verbal, interpersonal and supervisory skills

  • Strong written and verbal communication skills

  • Extensive travel required as needed and/or directed

Pay Range: 70000.00-90000.00 per_year, General Benefits: Competitive Compensation & paid weekly FREEemployee only High Deductible Health Plan with associated Health Savings Account Company contribution to Health Savings Account Vision & Dental Insurance available Group Disability, accident, medical bridge, and critical illness coverage available 401K plan with company match Paid Vacation, Holidays & Personal Leave Direct Deposit Company-paid Life Insurance Will Planning Assistance Employee Assistance Program

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