Systems Administrator III
AAA Cooper Transportation, founded in 1955, is an asset based multi-regional trucking company providing less-than-truckload, truck load, dedicated contract carriage, brokerage and international services. With directly operated facilities in the Southeast, Southwest, Midwest and Puerto Rico and partners carriers with coverage into Canada, Mexico and across the globe, AAA Cooper Transportation can service nearly all transportation needs.
The Field Services group supports business operations through technology aligned with transportation management requirements.
As a key member of the Field Services team, the Systems Administrator III is responsible for maintenance and support of the Field Services suite of applications. This includes cross functional business and IT collaboration, end user support, incident management and resolution, application administration, and support of implementation and training on new systems as required. May require operating forklift and other equipment in a heavy equipment environment while paying strict attention to safety and operational requirements.
Essential Duties and Responsibilities ( Other duties may be assigned.):
Maintenance and support of Field Services technologies.
Level III support in the escalation flow (I - III) for all Field Services related technologies.
Manage SAAS solutions in support of field services scope of operation to ensure business SLAs are maintained.
Manage native IT solutions in support of field services scope of operation to ensure business SLAs are maintained. Will include collaboration across departments in support of systems, network, communications, mobility, safety, maintenance, security, and technical support as required to ensure reliability and availability of field services systems.
Support senior analysts during development and execution phases of technology projects, to include travel and user training as required.
Participate in cyber security and disaster recovery training exercises.
Documentation for training, support, and troubleshooting and management of incident support tickets as required.
To perform the job successfully, an individual should demonstrate the following competencies:
Business Acumen - Understand business implications of decisions; Demonstrates knowledge of market and competition and how evolving technologies impact the industry.
Professional Development - Maintains up-to-date knowledge of available and emerging information systems and transportation technologies through professional reading, attending industry conferences, and training.
Conflict Resolution - Encourages open communications; Confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiations skills to resolve conflicts.
Good judgment and decision making.
Relationship Building - Builds rapport up, down and across the organization; establishes collaborative relationships to achieve objectives; seeks win-win solutions to conflict; develops network of professional contacts; displays empathy and tolerates diverse viewpoints.
Category: General Office Administration