Senior Systems Analyst

Dothan, AL


This position is for AAA Cooper Transportation (ACT), a sister company of Midwest Motor Express (MME). Together through an extended network, we offer a wide range of employment opportunities.

AAA Cooper Transportation, founded in 1955, is a asset based multi-regional trucking company providing less-than-truckload, truck load, dedicated contract carriage, brokerage and international services. With directly operated facilities in the Southeast, Southwest, Midwest and Puerto Rico and partners carriers with coverage into Canada, Mexico and across the globe, AAA Cooper Transportation can service nearly all transportation needs.

As a full-time AAA Cooper Transportation employee, you will enjoy benefits such as:

  • Health, Dental and Vision Insurance

  • Helath Saving Account contributions

  • 401k with company match

  • Company paid life insurance

  • Long Term Disability

  • Dependent Life Insurance

  • Accidental Death & Dismemberment Insurance

  • Wellness programs

  • Paid Holidays

  • Paid vacation

  • Weekly direct payroll deposits

  • Tuition Reimbursement Program

  • Employee Assistance Program

Position Summary:

The Field Services group supports business operations through technology aligned with transportation management requirements. This includes solutions for Dock, Yard, and Dispatching operational processes.

As a key member of the Field Services team, the Sr. Systems Analyst is responsible for developing sound business cases and maintaining effective communication with all stakeholders during the business process review. The Senior Systems Analyst investigates and evaluates hardware and software solutions for the Field Services technology stack. The position provides leadership and direction for cross functional business and IT project teams. These teams consist of business stakeholders, end users, IT staff and outside vendors.

All Field Services team members may require operating forklift and other equipment in a heavy equipment environment while paying strict attention to safety and operational requirements.

Essential Duties and Responsibilities (include the following. Other duties may be assigned.)

  • Evaluates business requirements, assesses viability, and develops proposed solutions. Works through PMO to ensure proposed solution aligns with business goals.

  • Communicates effectively across all business units to maintain alignment of project deliverables with business goals and expectations.

  • Analyzes existing field service and support solutions and identifies opportunities for improvement.

  • Ensures change management process is adhered to within the Field Services Technology Stack.

  • Provides guidance and support to personnel within the Field Services Team, ensuring efforts and objectives align with business service level expectations.

  • Participates in cyber security and disaster recovery training exercises.


  • To perform the job successfully, an individual should demonstrate the following competencies:

  • Business Acumen - Understand business implications of decisions; Demonstrates knowledge of market and competition and how evolving technologies impact the industry.

  • Professional Development - Maintains up-to-date knowledge of available and emerging information systems and transportation technologies through professional reading, attending industry conferences, and training.

  • Conflict Resolution - Encourages open communications; Confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiations skills to resolve conflicts.

  • Good judgment and decision making.

Relationship Building - Builds rapport up, down and across the organization; establishes collaborative relationships to achieve objectives; seeks win-win solutions to conflict; developsnetwork of professional contacts; displays empathy and tolerates diverse viewpoints.

Category: Information Services


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