Interline Associate

Dothan, AL


This position is for AAA Cooper Transportation (ACT), a sister company of Midwest Motor Express (MME). Together through an extended network, we offer a wide range of employment opportunities.

AAA Cooper Transportation, founded in 1955, is an asset based multi-regional trucking company providing less-than-truckload, truck load, dedicated contract carriage, brokerage and international services. With directly operated facilities in the Southeast, Southwest, Midwest and Puerto Rico and partners carriers with coverage into Canada, Mexico and across the globe, AAA Cooper Transportation can service nearly all transportation needs.

As a full-time AAA Cooper Transportation employee, you will enjoy benefits such as:

  • Health, Dental and Vision Insurance

  • Health Savings Account contributions

  • 401k with company match

  • Company paid life insurance

  • Long Term Disability

  • Dependent Life Insurance

  • Accidental Death & Dismemberment Insurance

  • Wellness programs

  • Paid Holidays

  • Paid vacation

  • Weekly direct payroll deposits

  • Tuition Reimbursement Program

  • Employee Assistance Program

Essential Duties and Responsibilities:

  • Communicate with interline carriers by telephone and written correspondence to attempt to bring resolution to unpaid or delinquent invoices on company receivables or interline carrier's receivables

  • Review additional charges from interline carriers, updating company records as necessary

  • Review questions from interline carriers on additional charges, escalating to management as appropriate

  • Review discrepancies between interline carrier invoices and company liability records

  • Effectively work with Service Center personnel/management, Class and Weight Inspections personnel, and interline carrier AP/AR and management to resolve billing, rating or other operational issues on interline shipments and identify needed action for payment resolution, escalating to management as appropriate

  • Review interline questions from internal and external sources, escalating to management and service centers as appropriate

  • Evaluate and identify billing issues and process corrections through appropriate systems

  • Provide feedback to management concerning possible problems or areas of improvement

  • Support agent invoice process, creating invoices and updating payment logs as necessary

  • Make recommendations to implement improved processes

  • Additional tasks may be assigned as needed

Category: General Office Administration


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